Returns & Exchanges Policy
We aim to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, you may return or exchange it in accordance with the policy outlined below.
1. Eligibility for Returns and Exchanges
1.1. Items must be returned within [insert timeframe, e.g., 14 days] from the date of delivery.
1.2. Products must be in their original condition, unused, and in the original packaging, including all tags, labels, and accessories.
1.3. Certain items, such as [insert examples: personalized products, intimate apparel, or sale items], may not be eligible for return or exchange.
2. Return Process
2.1. To initiate a return, contact our customer service team at [insert email or phone number] with your order details and reason for the return.
2.2. Once your request is approved, we will provide instructions for shipping the item back to us.
2.3. You are responsible for return shipping costs unless the item was received damaged or defective.
3. Exchange Process
3.1. If you wish to exchange an item, follow the same steps as for returns.
3.2. Exchanges are subject to product availability.
3.3. If the replacement item is of a different value, you will be charged or refunded the price difference.
4. Refunds
4.1. Refunds will be issued once we receive and inspect the returned item.
4.2. Refunds will be processed using the original payment method.
4.3. Please allow [insert timeframe, e.g., 7–10 business days] for the refund to appear in your account.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective product, please contact us immediately at [insert email or phone number].
5.2. We will arrange for a replacement or a full refund at no additional cost to you.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- [List specific examples, e.g., gift cards, downloadable software, or perishable goods]
7. Shipping Costs
7.1. Original shipping costs are non-refundable unless the return is due to an error on our part.
7.2. Customers are responsible for return shipping fees unless the product is damaged or defective.
8. Contact Information
If you have any questions or need assistance with returns or exchanges, please contact us:
Email: [insert email]
Phone: [insert phone number]
By using our website, you agree to this Returns & Exchanges Policy. We reserve the right to modify this policy at any time.